FAQs
Using the Tend app
- How do I book an appointment?
- Cancelling & rescheduling appointments
- How do I access my test results?
- How do prescriptions work in the app?
- My online doctor does not call me at my appointment time
- How do I add family members?
- How do I update my gender selection with Tend?
- Why does my app keep freezing or crashing when I try to send a message back?
Online appointments
- Booked online appointments vs Seeing the next available GP
- What types of conditions are suitable for an online appointment?
- How do I make an online appointment?
- How do online appointments work?
- What can be prescribed in an online appointment?
- How much does an online appointment cost?
- When is an online appointment not suitable?
- Why can only those residing in Auckland book an online appointment at a specific time?
- How do I pay for my online appointment?
- What are your opening hours for online bookings?
- Who are the online clinicians?
All about Tend
Fees and enrolment
Prescriptions
- How do prescriptions work in the app?
- How do I order a repeat prescription?
- What is a long-term medication?
- How does Tend manage long-term medication needs?
- Why do you charge for repeat prescriptions?
- Why is my medication not on my long-term list?
- Why is an appointment required for medication that can be purchased over-the-counter?
Immigration medicals
- How do I book an immigration medical?
- How long do immigration medical appointments take?
- What's involved in an immigration medical?
- How do I prepare for an immigration medical?
- What do I need to bring to the appointment?
- What does the cost of my immigration medical cover?
- What if I need to cancel or postpone my immigration medical?
- How will I find out about my results?
- How quickly will I get my results?