How do prescriptions work in the app?

At Tend, we can provide prescriptions for most medications. Like any other GP service, we can’t give you a prescription unless you’ve had an appointment with one of our doctors before we can issue a prescription. Don't worry though, online appointments are usually acceptable*.

Do you do e-prescriptions?

Yes we do. We’ll send your prescription to your chosen pharmacy electronically, through the NZ ePrescription Service. At the time of your consultation, your doctor will ask you where we should send your ePrescription. You will then need to collect your medication from that pharmacy. If you use an online pharmacy, we can send your ePrescription there.

How do repeat prescriptions work at Tend?

If you are enrolled with us, and on any long-term medications for an ongoing condition, you'll see they're conveniently preloaded in the app under 'Medications'.

If you're due for a repeat / refill, we'll send you a reminder when you're running low and you can reorder in the app. Depending on your circumstances and the medication, we may request that you see a Tend doctor in-person before receiving a new prescription.

Find out more about how we manage long-term/regular medications.

How do you manage controlled medications?

If you need controlled medications you'll need to enrol with Tend as your primary healthcare provider so we can establish a relationship with you and monitor your ongoing health needs.

Important note
All prescriptions, including repeat prescriptions, are issued at the GP's discretion, according to standard prescribing regulations.

* In some cases, we may require an in person appointment to issue a prescription or medical certificate. There's no additional appointment charge if this is the case.