Payment for online appointments for casual patients is by credit/debit card on the Tend app.
At Tend, we use bank-grade security and all your payment details are encrypted.
You'll be asked to enter your credit or debit card details when you join the app, much like with Uber.
We validate your payment method by placing a temporary "hold of funds" for the cost of the selected appointment when you book.
You won't be charged until after your appointment, so if you're entitled to a discount or fee waiver, you can discuss this with your care team during the appointment.
If you have a Community Services Card, take a photo of the front and back of your card and send it to our Customer Experience Team via the Tend app. This will ensure you're charged correctly.
The return of funds is controlled by each individual's bank, and if not available immediately, should take no longer than 3 working days to be released.
Tend enrolled patients can pay in person at their clinic of choice for booked appointments, however for the online walk-in service a credit or debit card must be added.