How does Tend manage long-term medication needs?

Where do I find my long-term medications in the app?

If you're enrolled with us and on any ongoing medications, you'll see they are conveniently preloaded in the app under 'Medications'. If you're due for a repeat / refill, we'll send you a reminder when you're running low and you can reorder in the app. 

Depending on your circumstances and the medication, we may request that you see a Tend doctor in-person before receiving a new prescription.

Why can I not see my long-term medications in the app?

To access this feature you will need to make sure you have the latest version of the Tend app. If you have recently joined Tend, it may take a few days for us to transfer all your medical details across. Please check back in a few days. If still not there, please reach out to our customer experience team or phone 09 300 5076

What is considered a long-term medication?

A long-term medication is a medicine that is taken regularly, for more than three months, to control symptoms or prevent complications from a long-term/regular condition. For example medication for high blood pressure, diabetes, a heart condition, high cholesterol, asthma, contraception or arthritis. 

A number of ongoing medications can be prescribed without seeing your GP / nurse practitioner, however all long-term medications will require a review at least every 12 months - sometimes more regularly.

Can I get long-term medication if I am not enrolled with Tend?

If you have an ongoing condition that requires medication, this is best managed by the GP you are enrolled with, so they can manage your overall health. While we may be able to give you one prescription during a casual appointment, you’ll need to be enrolled with Tend or see us regularly for us to provide your medication regularly.

If you’re interested but unsure about using Tend to manage an ongoing condition, we suggest you book a casual appointment to discuss your needs. It’s a great way for both you and us to decide whether Tend is the best fit to meet your needs.

Important note
All prescriptions, including repeat prescriptions, are issued at the GP's discretion, according to standard prescribing regulations.