Security & privacy

Tend uses a number of technology partners to provide its services as disclosed in our Privacy Policy.

To elaborate: 

  • Valentia Technologies provide Indici - our Patent Management System which is the system of record for clinical information and provides APIs and integrations with a large number of MoH and DBH health related services and platforms. 

    Valentia themselves further have subprocessor arrangements with Microsoft Azure. 

  • Google Workspace (formerly GSuite) is our productivity solution for email, video conferencing and collaboration, we also use some Google Cloud services for analytics, app publishing/management and address lookup. Some data exchanged with NIB will be processed via Google Workspace. 

  • Amazon Web Services (AWS) who provide a variety of data processing, database, networking and security services on which Tend depends. 

    All data is encrypted at rest and in transit with keys managed exclusively by Tend staff. 

    Our usage of AWS has been reviewed by both AWS Solution Architects and an independant AWS expert and additionally we regularly assess against the Well Architected Framework. There is an active program in place to regularly review this and continue to improcess processes and controls. 

    We currently use AWS services in the following Regions. 

    • Oregon (us-west-2)

    • North Virginia (us-east-1)

    • Sydney (ap-southeast-2)

    • Tokyo (ap-northeast-1)