Your guide to navigating your health during the COVID-19 response.

What is COVID-19?

COVID-19 is caused by a coronavirus named SARS-CoV-2 that can affect your lungs, airways and other organs.

Common symptoms

Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. You may have one or more of the following:

  • new or worsening cough

  • sneezing and runny nose

  • fever

  • temporary loss of smell or altered sense of taste

  • sore throat

  • shortness of breath

Less common symptoms may include headache or diarrhoea too.

Need an appointment during COVID-19 alert levels?

Tend is open 7 days for online appointments, and clinic appointments by arrangement. Anyone who lives in Auckland can book an online appointment, you don't have to switch your GP to use Tend - visit us casually or enrol.

  1. You can book an appointment using the app, choosing either online or in our Kingsland or Symonds Street medical centre. If you don't have the app you can download the app here.

  2. If you wish to be seen in our clinic, our care team will be in touch once you’re booked to ensure we provide the right care for your needs.

The process for visiting a Tend clinic during Omicron Phase Three

Plan ahead for Omicron

Being ready for Omicron is about people coming together to have conversations and collectively knowing what to do. Take the time to sit down with your family and discuss your COVID-19 response plan.

Where will you isolate? Who can support you? Have you got supplies ready?  Download our whanau plan and discuss and share with your friends and family so they can all extend the aroha if COVID strikes.

Need a COVID-19 test?

If you're an enrolled patient with us, please message us in the app to book in your COVID-19 test. Alternatively, find a testing service near you.

In Phase 3 Omicron you should only get a COVID-19 test if:

  • you have symptoms, or

  • you are a Household Contact

Due to high demand, we are unable to provide COVID-19 tests to casual patients at the moment.

I’ve tested positive for COVID-19

We are here to help our enrolled patients manage their COVID-19 and other health conditions too. Please reach out via the Tend app or call us on 0800 (HEY TEND) 439 8363 for support.

If you have tested positive, the Whanau HQ service or Tend will be in contact with you to discuss your care.

You will need to isolate at home until you have fully recovered. See here for some tips on how to safely isolate at home.

Everyone will have a different experience in their recovery. It is important that you listen to your body and take it easy. See here for tips on common symptoms and at home treatments.

About the COVID-19 vaccine

Get three doses of the Pfizer vaccine to protect yourself, your whānau and our community against COVID-19. Click here to book a vaccination.

Everyone in Aotearoa aged 5 years and over can book their vaccination no matter what your visa or citizenship status is.

The interval between the second dose and the third dose (booster shot) is 3 months. This means you may be eligible for the booster shot. Double check your vaccination record to see when you are due for the booster. This will provide added protection against Delta and the Omicron variants.

Common questions about the Pfizer COVID-19 vaccine and alternative vaccines.

Need to travel outside of New Zealand?

For international travellers, you must typically return a negative pre-departure test result within 72 hours of your flight time. Please check directly with your airline on their requirements. The timing and type of test required can differ depending on your destination and the airline.

Travelling to Australia?

If you are travelling to Australia you will need to return a negative pre-departure test 24 hours before your flight. A negative result for a supervised Rapid Antigen Test is accepted for entry to Australia. This can be done at both our Kingsland and Symonds Street medical centres. Appointments can be made by downloading the app and messaging our customer support team who will happily organise this for you. The cost of a pre-travel supervised RAT is $79.

Booking a PCR Test at Tend.