Covid-19

Providing you with safe access to medical care as NZ navigates its Covid-19 response is paramount to us as a primary healthcare provider.

Your safety, our priority

Continuing to provide you with safe access to medical care as Aotearoa navigates its pandemic response is paramount to us as a primary healthcare provider.  

In this changing health landscape, the safest way to see a Tend doctor is to book an online appointment through the Tend app.  We can treat many common medical conditions remotely.

In instances where you do need to see a doctor in person, our Kingsland Medical Centre remains open through the alert levels, with precautions in place to ensure both your health and safety as well as the wider Tend team.  We follow Ministry of Health guidelines to ensure that both you, your whānau/family and our medical team are safe and protected, employing the highest standards of personal care and hygiene on and off-site.

Prior to in-person appointments:

  1. An online appointment will be offered in the first instance unless in-person care at our clinic is required.

  2. Patients are encouraged to visit the clinic by themselves unless the presence of a support person is important to whānau and risks are explained, e.g. parent and child, elderly couple.

  3. In-person appointments are staggered where possible to reduce patient numbers in the clinic.

  4.  SMS sent to all clinic bookings on the day of appointment, if a patient has any flu-like symptoms they must call us on 09 300 5076 and will be triaged based on symptoms related to Covid-19.

Process for in-person appointments:

  1. Prior to an in-clinic appointment, you will be contacted by our Tend Customer Support who will run through some screening questions. If you have any symptoms of a cold / flu you will be asked to remain outside, in your vehicle and our nurses / doctors will come out to you.

  2. At the clinic, signage outside the building asks screening questions if you have any flu-like symptoms or had contact with COVID-19 cases?  If you have then please wait outside and call us on 09 300 5076 so we can bring you into our clinic safely.

  3. Unplanned walk-ins are managed case-by-case to manage risks of unwell patients being turned away or remaining at home.

  4. A hand sanitiser station is located in the waiting area, as well as access to masks. You will be asked to wear a mask the whole time you are in the clinic.

  5. Remember to sign in on the COVID Tracer app which is available at both entrances.

  6. Two-metre physical distancing is required in waiting areas.