Depression is not a sign of weakness. It’s a treatable illness and seeking help is a sign of strength.
What type of mental health support is available?
At Tend, we understand that looking after your mental health is just as important as caring for your physical health. That’s why we offer a range of mental health consultations with GPs, Nurse Practitioners (NPs), Health Improvement Practitioners (HIPs) and health coaches.
We welcome both enrolled and casual patients, with different options available depending on your needs and enrolment status.
Enrolled - What are the options for enrolled patients?
If you’re enrolled with Tend, you can access ongoing mental health and wellbeing support with a range of clinicians. Book appointments through the Tend app or by talking with your care team.
- Wellness advice consultation with a Health Improvement Practitioner (HIP)
Talk through your mental and physical wellbeing, build coping strategies and get support for things like mild anxiety, current stresses or general lifestyle challenges.
30 minutes · Free for enrolled patients - Healthy lifestyle consultation with a Health Coach
Get dietary and lifestyle coaching to support exercise goals, lifestyle changes or pre-diabetic management.
30 minutes · Free for enrolled patients - GP/NP mental health appointment
Work with a GP or Nurse Practitioner to create a personalised mental health plan. Ideal for prescriptions, diagnosis and referrals.
Standard consultation fees apply
Casual - What services are available to casual patients?
If you are not enrolled with Tend, you can still access free, short-term support. We offer 30-minute funded online appointments with a Health Improvement Practitioner (HIP).
- Mental Health Service appointment with a Health Improvement Practitioner (HIP)
Talk through your wellbeing and get support if you’re experiencing anxiety, depression, grief or other challenges. You’ll usually have access to 1–2 funded sessions, with extra support or a referral available if your clinician recommends it. This clinician can not prescribe medication.
30 minutes · Free for casual patients · Online only
⚠️ This service is not suitable for emergencies, complex or long-term mental health needs, or situations where medication is required. If you or someone else is in immediate danger, call 111 or go to your nearest emergency department.
What is a Health Improvement Practitioner?
A Health Improvement Practitioner (HIP) is a registered mental health professional who works within general practice to provide immediate, practical support for mental health and well-being. In New Zealand, HIPs are trained to offer brief, evidence-based interventions for a wide range of concerns, including stress, anxiety, low mood, sleep difficulties, and lifestyle changes.
At Tend, our HIPs are part of the care team and their services are free for all patients. They work closely with doctors, nurses and health coaches to support your overall well-being.
Sessions with a HIP are 30 minutes and focused on practical strategies you can apply immediately. Whether you need support for mental health challenges or help making positive lifestyle changes, our HIPs provide a welcoming, stigma-free space to help you take control of your health.
What is a Health Coach?
A Health Coach is a trained professional who supports patients in making positive lifestyle and behaviour changes to improve their overall well-being. In New Zealand, Health Coaches work within general practice as part of an integrated care team, helping patients set and achieve health goals related to diet, exercise, stress management, and long-term conditions like diabetes or heart disease.
At Tend, our Health Coaches work alongside doctors, nurses, and Health Improvement Practitioners (HIPs) to provide personalised guidance and motivation. Their services are free for enrolled patients.
They focus on empowering you with practical strategies to build healthy habits, manage stress, and take charge of your health. Whether you need help with meal planning, physical activity, or managing a long-term condition, our Health Coaches are here to support and encourage you every step of the way.
