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Need to see a GP online in New Zealand today?
Whether you need urgent medical advice or support until you can see your regular doctor, our Online Now 24/7 service connects you with a NZ registered online GP or NP for online care, every day of the week. Don't worry, don't wait. Get the care you need, when you need it.
Clinicians available 24/7
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Is an Online Now consult right for you?
Mild headache, fever, chills, sore throat, runny nose and tender face (eyes, nose and cheeks), sinusitis, asthma, migraine.
Medical certificates
We can issue a sick note for your employer or school alongside any medication you need.
If you only need a medical certificate and don’t need medication, you can request one on its own for a cheaper fee.
Allergies
Mild allergic reactions.
Eye issues
Swollen, red/pink, puffy, itchy, conjunctivitis.
Gut & bowel issues
Constipation and diarrhoea.
Muscle & bone issues
Sprains and strains
Sexual health
Sexually transmitted infections (STIs), bacterial vaginosis (BV), thrush, contraception.
Skin irritations
Rash, bites, stings, itchy skin and acne.
Stomach issues
Vomiting, acid reflux, mild stomach ache, tummy bugs, gastroenteritis (stomach flu).
Prescriptions
Short term prescriptions for a one-off condition.
Lab tests
We can help order lab tests for you.
Urinary issues
Itchy, burning and stinging when peeing, urinary tract infection (UTI).
If you're experiencing chest pain, breathlessness or if you or someone is at risk of harm, call 111 immediately.
Long term condition management
It's best to see your regular care team either online or in-clinic for your ongoing condition.
Mental health consultations
If you need to talk about your mental wellness, you can book a free 30-minute video consult.
If you need medication for mental health, book a 30-minute online or in-clinic appointment with a GP. Enrolled patients only.
WINZ Certificates
If you need a WINZ medical certificate you need to see your regular GP.
Controlled medications
If you need closely monitored meds like strong painkillers, sedatives, or stimulants, it’s best to see your regular GP.
Medical procedures
You will need to go to a clinic for a medical procedure
See here for more conditions not suitable for an online consult.
The issuing of medical certificates and prescriptions is at the doctor’s discretion.
How much does an Online Now doctor's appointment cost?
Enrolled Patients
Casual Patients
Online Now appointments after-hours (10pm - 8am) and on public holidays will cost an extra $10, except for those under 14 years with a CSC who are free at all times.
How do I see a GP online?
1. Create an account or sign in
Via web or app, no enrolment needed
2. Select who needs care
Book for yourself or a family member
3. Select your health concern
Choose from the list of conditions
4. Describe your symptoms
Give the clinician context before the call
5. Add a payment method
This is only needed for your first appointment
6. Review and confirm
You'll be given an estimated time window for your video call
How to attend your online doctor's appointment
1. Get ready
Find a quiet, private space before your appointment time with a reliable internet connection.
2. Checking in
App: Tap 'Check in' when you get the reminder notification. Keep notifications on and switch off Do Not Disturb or Sleep Mode so you don’t miss the call.
Web: Your booking window becomes a virtual waiting room. Join early to test your camera and mic.
3. Join the video call
Your clinician will start the video call when they're ready.
4. Chat to your clinician
Your GP or NP will talk with you over a secure video-call.
5. Get your care plan
After your appointment, your notes will be available in your Tend account. If you've been prescribed medication, it'll go straight to your preferred pharmacy for easy pick-up. You can save a preferred pharmacy in the Tend app, or just let your clinician know which pharmacy to use during your consultation.
How to pay for your Online Now appointment
Payment is made via credit or debit card. Your card details are securely added during sign up or when booking your appointment. Rest assured, you will only be charged once your appointment has been completed.
What can and can't be prescribed in an online GP appointment?
Our clinicians can prescribe many medications, if required. There may be some circumstances when we are unable to provide a prescription due to New Zealand medication regulations. The issuing of prescriptions is at the discretion of the doctor.
If you are prescribed medication, we will send the prescription to your pharmacy of choice for collection.
Running low on regular medication? An urgent prescription for a short dose can be issued to see you through.
Short term medication
The clinician may decide you need a short course of medication for your condition.
For ongoing medication, see your regular doctor so they can monitor your health over time. If you are enrolled with Tend, we will have your health history on file and our team will be able to help.
Controlled medications
Strong painkillers, sedatives and stimulants require close monitoring by your regular GP. Our online clinicians cannot prescribe these to patients.
Why choose Tend as your online doctor in NZ?
See a doctor, your way
Choose an online appointment and see a GP now, or visit one of our 15 clinics across Auckland, Bay of Plenty and Canterbury. Manage everything from bookings to prescriptions in the Tend app.
Healthcare you can trust
Our clinicians are fully qualified, NZ registered doctors and nurses who take the time to listen and care. Tend is trusted by thousands of Kiwis for personalised, judgement-free healthcare.
Built for busy lives
From repeat prescriptions and same-day medical certificates to online consults and care outside business hours, Tend is built around you. Quick to book, easy to use and designed to fit your schedule.
No enrolment needed
You don't need to be enrolled with Tend to use Online Now. Casual patients are welcome. If you want to enrol for cheaper consult fees, it takes just a few minutes.
CSC holders pay less and under 14s are free
Online Now consultations are free for children under 14 with a Community Services Card (CSC). Casual adults with a CSC pay $33, while enrolled adults pay just $20.
Free mental health support
Tend offers free 30-minute online mental health consultations for everyone over 16 for both enrolled and casual patients. If you need to talk about your mental wellness, you can book a free video consult.
