Our Fees
Your guide to our appointment and other medical service costs.
Fees contents
Where are you based?
Access to services and fees is based on location. Please select the nearest clinic to you. If you live outside of any these areas, select Tend Online (nationwide).
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Enrolled patient fees
- As an enrolled patient you enjoy cheaper fees.
- If you are eligible for a Community Services Card (CSC) your fees will be subsidised further.
- ACC appointments are charged as a 15-minute general consult.
- For patients without a CSC, there is an additional $5.05 administration charge if repeat prescriptions are not ordered via the app.
- Online Now appointments after hours (10pm - 8am) and on public holidays will cost an extra $10, except for those under 14 years with a CSC who are free at all times.
Enrolled patients
An enrolled patient is someone who has chosen Tend as their primary care provider.
Pricing effective from 1 April 2026
Enrolled patients with CSC
An enrolled CSC patient is someone who has chosen Tend as their primary care provider and has a Community Services Card.
Pricing effective from 1 April 2026
Enrolled Patients - Urgent Care
This is a walk-in clinic with nurse triage. CSC subsidies don’t apply to urgent care services.
| Service | 0-13 | 14-17 | 18-24 | 25-64 | 65+ |
|---|---|---|---|---|---|
| General urgent care consult (15 mins) | $29 | $49 | $65 | $79 | $69 |
| General urgent care consult weekend (15 mins) | $39 | $89 | $119 | $119 | $99 |
| Accident consult (15 mins) | $29 | $49 | $59 | $59 | $59 |
| Accident consult weekend (15 mins) | $39 | $59 | $69 | $69 | $69 |
Casual patient fees
- You’re welcome to see us as a casual patient. If you’re visiting from overseas or not eligible for funded healthcare in New Zealand, visitor fees may apply and costs may be higher.
- Online Now appointments are cheaper for casual patients with a CSC card.
- Online Now appointments after hours (10pm - 8am) and on public holidays will cost an extra $10, except for those under 14 years with a CSC who are free at all times.
- The online mental health and wellness service is free for all patients over 16 years, casual and enrolled. No referral or paperwork required, no strings attached. Simply book via the app.
Casual patients
A casual patient is someone who has not chosen Tend as their primary care provider.
Casual patients with CSC
A casual patient with a CSC is someone who has not chosen Tend as their primary care provider and has a Community Services Card.
Pricing effective from 4 August 2025
Casual Patients - Urgent Care
This is a walk-in clinic with nurse triage. CSC subsidies don’t apply to urgent care services.
| Service | 0-13 | 14-17 | 18-24 | 25-64 | 65+ | Visitor |
|---|---|---|---|---|---|---|
| General urgent care consult (15 mins) | $69 | $99 | $129 | $129 | $129 | $199 |
| General urgent care consult weekend (15 mins) | $79 | $139 | $179 | $179 | $149 | $199 |
| Accident consult (15 mins) | $65 | $75 | $75 | $75 | $75 | $99 |
| Accident consult weekend (15 mins) | $75 | $85 | $85 | $85 | $85 | $99 |
Additional charges
- Below are the standard fees for some of our more common services.
- If you see a clinician first, these fees will be on top of the consultation fee.
- Not all these services are available to casual patients. If they are, you will see them in the Tend app.
- Depending on your eligibility, some of these fees may be partly or fully funded. Talk to your clinician.
All patients
You may be eligible for lower fees on certain services depending on your circumstances.
Frequently asked questions
How do I pay for my appointment?
Enrolled patients:
If you enrolled with Tend directly, you’ll need to pay for your appointment using a credit or debit card. This is our secure in-app payment method. We use bank-grade security and all payment details are encrypted for your protection.
Casual patients:
If you’re visiting as a casual patient (not enrolled), you’ll also need to pay by credit or debit card.
Patients from acquired clinics:
If you were part of a clinic that has recently joined Tend, you may still be able to pay in person using credit/debit card, cash or bank transfer.
Payment plans:
We understand that financial challenges can be stressful, especially when it comes to your health. If you need support, we’re here to help! Call your local clinic to discuss flexible payment plan options.
If you enrolled with Tend directly, you’ll need to pay for your appointment using a credit or debit card. This is our secure in-app payment method. We use bank-grade security and all payment details are encrypted for your protection.
Casual patients:
If you’re visiting as a casual patient (not enrolled), you’ll also need to pay by credit or debit card.
Patients from acquired clinics:
If you were part of a clinic that has recently joined Tend, you may still be able to pay in person using credit/debit card, cash or bank transfer.
Payment plans:
We understand that financial challenges can be stressful, especially when it comes to your health. If you need support, we’re here to help! Call your local clinic to discuss flexible payment plan options.
Why are the fees different for different locations?
Your fees are based on your enrolment location, which is usually the Tend clinic closest to your address. We receive different funding for different clinics based on their geographic location. You can check your enrolment location in the Tend app under ‘Account’.
One of the benefits of Tend is that you can access care across most Tend clinics in your region. However, some clinics, including Tend Linwood and Tend Ōrākei, may have different access arrangements. The fee you pay will be based on your enrolled location fee schedule.
One of the benefits of Tend is that you can access care across most Tend clinics in your region. However, some clinics, including Tend Linwood and Tend Ōrākei, may have different access arrangements. The fee you pay will be based on your enrolled location fee schedule.
How do I enrol for cheaper fees?
It takes just a few minutes to enrol via the Tend app or online. We take care of all the paperwork, including the transfer of your health records from your existing medical practice. Records transfer is a secure electronic process overseen by Te Whatu Ora.
Once enrolled, you will have access to a wider range of Tend benefits including health checks, screening reminders and ordering repeats. You'll also enjoy cheaper pricing and children under 14 are free.
Enrolling means our doctors and nurses become your main contact for your primary healthcare needs.
You can only enrol with one GP practice at a time.
Once enrolled, you will have access to a wider range of Tend benefits including health checks, screening reminders and ordering repeats. You'll also enjoy cheaper pricing and children under 14 are free.
Enrolling means our doctors and nurses become your main contact for your primary healthcare needs.
You can only enrol with one GP practice at a time.
What is your cancellation policy?
For all scheduled appointments
You may make any changes or cancel a scheduled appointment, free of charge, up to 24 hours prior to the start of the appointment.
If you cancel or reschedule your appointment 2-24 hours prior to the scheduled appointment time, we'll charge a 50% cancellation fee.
If you cancel or reschedule with less than two hours notice, a 100% cancellation fee will be applied.
For Online Now appointments
You may cancel your appointment at any time. If you cancel more than two hours prior to the estimated appointment time, you'll receive a full refund.
If you cancel with less than two hours notice, a 100% cancellation fee may be applied.
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For all appointments, if you do not attend your appointment, and make no attempt to notify Tend of this, a 100% cancellation fee may apply.
For all appointments, if changes are due to unforeseen circumstances, beyond your control, then please message our customer care team via the app to discuss these directly.