We imagine a future where our tamariki and whānau have access to world-class healthcare in Aotearoa, supported by a workforce that uses globally leading systems and technology.
Our vision is to build a better healthcare experience that provides accessible, equitable, and smart primary care, designed around your patients and their whānau.
We bring new technology and a distinctive model of care that has been designed to solve some of the pressures faced in the healthcare system by both clinicians and patients. Healthcare anytime, anywhere and for everything you’d expect from your GP. A model where all the dots in healthcare are connected, from routine check ups to specialist referrals.
This all reduces the burden ensuring clinicians have the time to actually tend to patients and provide care that meets their needs.
We’re committed to addressing the inequities in access for Māori and underserved communities, such as LGBTQI+ and those living remotely, by providing care that is convenient and accessible through the Tend platform and in our clinics.
Tend has been built by Kiwis, for Kiwis.
Why partner with Tend?
Happy customers | Happy clinicians |
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Latest customer satisfaction results show 95% of patients felt their needs were met in their most recent consultation. | In our most recent workplace survey 97% of clinicians would recommend Tend as a great place to work. |
Smarter and faster technology | Flexible hours and locations |
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Over 90% of Tend customers use the Tend app for managing their bookings, freeing up phone lines and administration. | Clinicians have the option to work from the convenience and comfort of their home or at one of our modern clinics. |
Patients use the award-winning app to check their notes, order repeat prescriptions, receive their results and reminders and get notifications. | As of July 2022, 66% of appointments were done online, with 34% in-clinic. |
Internally, clinicians use secure digital channels to chat to colleagues, share case notes and get support. | Flexible rosters have been designed to suit our clinician’s lifestyle. Weekend and late night shifts suit some clinicians who want better family balance. |
More collaboration | More effective administration |
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Clinicians work as part of a care team, with workload shared best suited to skill sets. | Call volumes at our central Auckland clinic have reduced by over 80% since introducing the app. |
Our clinicians and technology teams work together, collaborating and building technology that works for patients and clinicians alike. | Patients use the app to message the customer experience and care teams with reply times averaging 1 hour for an admin response and 10 hours for a clinical response. |
It is important for us to partner with people that share our purpose of helping Kiwis become the healthiest people in the world. If this sounds like you, we welcome your expression of interest.
Interested? Let's chat
Email: letstalk@tend.nz for a confidential chat.
Testimonials from recent partnerships
“We were impressed by their vision and technological capabilities to deliver high quality primary healthcare services that make it easier and more convenient for people to access a GP. Tend’s also about utilising technology to reduce admin so we can spend more time with our patients - in-person or online”
- Dr Eileen Sables, Pakuranga Medical Centre
“In a challenging healthcare landscape, we felt that Tend’s strategy, capabilities and vision for the future stood-out. We’re excited about the opportunity with Tend to lift health equity and improve access to healthcare in the South Island - especially for people living rurally, with disabilities or in underserved communities.”
- Dr Graham McGeoch, Better Health Limited
Testimonials from our clinicians
"The culture at Tend is very different to anything I have seen in other practices. They genuinely really care about their team and the collaborative working style means I no longer feel isolated."
- Dr Sally McLaren, Tend GP
"If you are keen to shape the future of healthcare in New Zealand, Tend is a fantastic place to work. I enjoy the commitment Tend has for using technology to make healthcare more accessible and making New Zealanders the healthiest people in the world."
- Dr Ciaran Edwards, Tend GP