While many conditions can be managed through an online consultation, some require an in-clinic visit for safe and effective care.
Online appointments are not suitable for:
- Children 2 years old should be seen by a doctor in-clinic
- Sore ears
- If you have ear pain, a clinician will need to physically check your ear canal, which usually requires a visit in-clinic,
- WINZ certificates
- Medical procedures
Visit an after-hours clinic or the emergency department for:
- Suspected broken bones
- Breathlessness, shortness of breath
- Sudden allergic reaction
- Severe chest pain
- Severe bleeding, deep wounds, open wounds or laceration
- Psychosis, delusions or suicidal thoughts
- Persistent vomiting
- Severe abdominal pain
- Traumatic head injury
- Inability to control bowel movements (pooing) or urination (peeing)
- Severe headache or dizziness
- Sudden onset numbness or slurred speech
- Fainting spells
- Poisoning
- Severe burns
- Injuries causing severe pain
- Severe bruising or swelling
- Sudden loss of vision or sensation
Online appointments are not suitable for people who:
- Find app technology confusing or have serious anxieties about using it
- Have a physical disability that makes using the app difficult
- Are deaf and cannot lip-read
- Are under 18 without a parent or guardian present (consent is required)
- Are not confident speaking English and do not have an interpreter available
Additionally, online appointments cannot be used for:
- WINZ certificates
- Driving assessments
